I think there has been some misunderstanding on your part, so let me clarify:
We have never claimed this to be structural damage
The fact that this is a 14 year old house, (we are the original owners) is immaterial- the problem here is Ryland's lack of ability to effectively monitor the quality control of their sub-contractors in this case masonry workers
There can be little dispute that the work in the photo's was poorly done and should not have passed any Ryland quality control inspection
The only reason the poor masonry work was uncovered was because the side panels which damaged by water had to be removed to be replaced.
No amount of normal due diligence would have uncovered this hidden shoddy work- as a home buyer we relied on the Ryland reputation as a quality home builder.
We think it unreasonable for you not to at least come out and inspect the shoddy masonry work done by your sub-contractors and decline to fix the problem which will probably only cost a few hundred dollars
This is an issue about Ryland's reputation as a quality home builder able to effectively monitor the quality of the work performed by it's sub-contractors-I would hate to have to post these pictures and your self-serving response on social media at a time when you have several projects under way. I think potential buyers for your projects in "Buckhead" might have second thoughts about buying a Ryland Home if they saw the shoddy masonry work that was effectively concealed from view and your response.
This reviewer shared experience about damaged or defective and wants this business to offer any options to resolve the issue as the author lost $500. keithdwashington is overall dissatisfied with Ryland Homes and uploaded picture s. The most disappointing about ryland homes house construction at Ryland Homes was customer service attitude Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Check out the best and the worst companies in Home Construction and Repair category for more informed decision or compare Ryland Homes to other companies on our site.