Ryland Homes - Home Buying Review

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1.5
Details
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty

My Ryland home is 1 year old. The driveway is sinking, the landscape/ grass and bushes died, and the most recent was a 1 foot deep void in my front yard.

Product or Service Mentioned: Ryland Homes Home Buying.

Reason of review: Bad quality.

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Anonymous
#1431427

Welcome to the wonderful experiences of Ryland Homes. My grass was ripped up twice to lay electric and piping to the homes across the street, they only patched it the first time, still have a bare spot after four years.

My landscaping project they forgot to plant before I moved in dies after the first frost as they planted past the recommended planting season - promised to replace, but never did. They make many promises then promptly disappear so they don't have to make good on them.

Ryland Homes - You Do Not Get What You Pay For

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1.3
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website

This home was purchased February 2016 with Ryland Homes (RH). Subdivision Sentiero in Queen Creek, AZ.

It was a classic bait and switch routine that started right after signing the purchase contract. CalAtlantic (CA) is RH and Standard Pacific Homes merged. CA Phoenix headquarters is in Gilbert, AZ. This review applies to all in existence as they interchanged company names several time during the home buying process.

In 2000 I purchased a new single family home from RH in Virginia with an overall decent experience, so the difference from then and now is apparent. CA is a home contractor and not a home builder. CA is a series of complex shell corporations created by lawyers that have an administrative staff. Actual physical home building related products and services are contracted.

You cannot find CA listed as a homebuilder in the Arizona state registry. CA is not classified as or regulated as a home builder. The contractors are listed and regulated. The contractors do not have the same work ethic or commitment to quality or service as employee staffed home builders.

The administrative staff and corporate lawyers know they have limited liability and use that against the unsuspecting customer who is lead to believe this is an all encompassing home building company. All CA employees are implicitly involved in and support this sham process. The contracts CA writes (if you read it all) are extremely one-sided, deceptive, and will limit your buyer rights and your ability to litigate them when something goes wrong as it often does. See reviews at BBB, Google, Yelp, States Attorney and other websites.

CA is inducing sales on their former or implied reputation of being a quality home builder. Do not be fooled into believing it is a company that has it’s reputation to maintain and cares about the homes it delivers to customers. The minute you complain, they refer you to the lawyers because they are not a home builder, but instead a shell of limited liability corporations. Arizona protects buyers rights during and after the home construction process and has strict well documented building code standards with associated complaint, arbitration, and legal processes to advocate for the buyer.

All free to state residents. Research Arizona Registrar of Contractors BEFORE you buy. Other states or localities may have something similar. Use this home contractor if you want the following: • Low quality, non building code compliant home overpriced as high quality building code compliant home • Being coerced by marketing bait and switch tactics of the sales counselors - do not trust these people • Constant lies and coverup of lies by sales counselors to get the sale • Waiting up to two years for your home to be completed from purchase contract date without recourse or refund stated in contract • Earning no interest on your earnest deposit money while it is held by CA for up to two years • “Buyer assumes a risk of losing such monies (deposit) if seller is unable or unwilling to perform under the terms of this contract” state in contract • CA designating any number of reasons to state buyer is in default and keeping the earnest money deposit • A model home that in no way is representative of the home to be delivered stated in contract • Having components substituted or changed with inferior ones that are not the same as the model home or brochures • Being shifted from employee to employee when you ask questions that the first person should have known or should have followed up on • Being harassed to go to their design center showroom to select overpriced and outdated options while given no credit for removed standard items • Construction Supervisor lying and being disrespectful to you, your family, and providing a very unpleasant customer experience • Construction Supervisor with strong odors of tobacco and alcohol during meetings • Construction Supervisor who takes calls, leaves, and generally is not attentive during scheduled in home meetings • Construction Supervisor not showing up for meetings, not following-up, and generally being derogatory when questioned about it • Construction Supervisor arguing over obvious missing, damaged, or non building code compliant items during home inspection • Construction Supervisor delaying repairs to after closing when it is a warranty item, so you have to suffer that process • Construction Supervisor not following the documented CA processes or providing information as required to the buyer • Construction Supervisor trying to lie to and coerce you into signing forms saying all was delivered perfectly and you are totally satisfied • Construction Supervisor who is not knowledgable about state and local building codes • CA and Construction Supervisor trying to prevent professional home inspection and buyer inspection prior to home closing • Completion date rescheduling several times with no respect of your time or commitments • Being given 15 days notice of home completion as stated in contract • Being given 5 days notice of non negotiable home settlement date picked solely by CA stated in contract • Being charged $100 per day beyond CA designated settlement date even if CA is unable or unwilling to perform under the contract • No guarantee that the home will be delivered termite or pest free • CA claiming to have done certain home services, but unwilling to provide proof of completion or by whom • Home being delivered unclean with numerous obvious stains, sawdust, dirt, and general grime • Home being delivered with hundreds of defects noted, but CA and Construction Supervisor unwilling or unable to correct and no compensation • Home being delivered with paid for options missing and with no mitigation or compensation • Home being delivered with trash in the home, yard, driveway, and backyard • Having blue tape all over home for months waiting for repairs and replacement of defective items • Using broken items while waiting months for back ordered replacements • Granting a permanent easement for CA and it’s affiliated contractors to enter your property for any reason any time stated in contract • Agreeing to give up your due process of law and litigation rights and exclusively use a CA affiliated mediator or arbitrator to resolve any disputes • CA using scare tactics such as referring you to their legal counsel when there is a construction related dispute or issue • CA using delay and defer tactics when you try to report defects prior to closing • CA using redirect tactics referring you directly to contractors for repairs without support: which should be handled by the Construction Supervisor • Contractors coming unbathed, dirty, and foul smelling leaving a stench in your new home • Hearing false excuses and how it was the other contractor who damaged the item or home and did faulty work • Having to clean up after the contractors mess up your new home while fixing their sloppy work • CA affiliated settlement officer lying about and changing the closing costs and estimate • Having to pay more than the final closing estimate quote because there were "surprise" charges • Having to search for and book hotels out of pocket while your wait for closing that keeps getting delayed by CA • Having to stay in a hotel weeks beyond promised delivery date without any compensation or explanations • Spending your time documenting, estimating, and trying to get reimbursed for damages only to be denied or ignored • Warranty service that is difficult, unresponsive, deceitful, problematic, and a waste of your time • Going weeks and months after warranty defects logged without reimbursement, communication, or resolution • Having to arrange repair of damaged items out of pocket due to failure of the warranty process • Having to spend your time writing reviews and complaints • Generally feeling dissatisfied and cheated by CA My advice in general for purchasing a new home is to find a reputable home builder that has it’s own employees complete all processes before, during, and after the home is constructed.

Ask for references. Talk to a few realtors. Ask for a blank purchase contract, home owner, warranty, and settlement documents. Review them with a real estate lawyer.

Read reviews on BBB, Google, Yelp, States Attorney and other websites. Verify they are listed as a home builder and regulated by building codes in the state you plan to purchase. Print the building codes and refer to them at different stages of construction. Read reviews by home builder employees on Glassdoor.

Visit a few home buyers a year or two after they purchased. Tell the builder you want a home inspection with remediation of discoveries completed prior to closing. Ask the builder to address any questions, complaints or issues. If they will not comply or answer, move on.

Do all that BEFORE you sign a purchase contract. Another options is to buy a one to two year old home and do a very very thorough home inspection. Research the builder of the home as above. New home issues may have been addressed and some warranty coverages, if transferrable, may have time left.

Otherwise get a home buyers warranty from the seller. The home inspector should discover most major issues and you have leverage to get them fixed or your money back if the contract is written properly. Easier, faster, and better experience perhaps than buying new.

This does not apply to all situations, but if it does save yourself some grief. Life is too short.

Product or Service Mentioned: Ryland Homes Home Buying.

Reason of review: Not as described.

I didn't like: Entire staff not taking responsibility, Sales rep attitude, Poor quality, Quality.

Ryland Homes - Overall Quality

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Bought house new in 2013. We have had to replace the kitchen faucet due to leak, the siding is coming off the house, the roof is leaking because of poor workmanship, rusty nails, etc.

The leak has caused the ceiling in the house to need to be repaired, the drainage in the yard is horrible, appliances are cheap and we were told they were top quality. Knobs on stove are already broken.

We are two adults with NO children and take very good care of our house but the quality of the workmanship is horrible. This is a fairly new house.

Product or Service Mentioned: Ryland Homes Home Buying.

Reason of review: Bad quality.

Monetary Loss: $10000.

Preferred solution: Let the company propose a solution.

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