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windows in bedroom cannot open them

House built in 2010.We bought the house last year .

The windows do not open in the mater bedroom. What if there is a fire and we cannot even open them to get out. Please respond asap. They are so hard to open, you might need two people.

This is a safety hazard.I am fearful.

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I applied for a wet room

After contacting you yesterday I was told my case would be heard in late April it was heard in JAN.FEB.MARCH could you please advise 9 alma road. S425qq

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Questions 2