Hampshire, Illinois
1.7K views 0 comments
Not resolved
3.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Turnaround Time
Website

I waited 8 years to be able to buy a Ryland built house, I heard they were a great company and had wonderful customer support.Don't spend your money on a landscape package or cement patio off sliding doors.

I spent an additional $1400.00 of hard earned money to make my first Ryland home look polished from the street and have a patio off my back sliders so the dogs would not track mud into the house. When I had my walk-through second week of Oct 2013, the patio and landscaping were missing. They didn't even have my patio on the sheet but was told it would be laid before my move in the following week. It took til the end of Oct for the landscape about six/eight plants and trees to be planted - looked real nice til the frost came early and kill two of the shrubs.

Gentleman, Chris D?, that came out during my first year end review agreed the planting happened way past Ryland planting season and stated it would be taken care of the following spring (2014). It is now going into the spring of 2016 with no resolution. I even wrote to the president of Ryland Homes in California with no success! I even sent color photos of the problems.

I have tried writing, calling and even spoke to one of the general contractors about it numerous times and nothing. Oh yeah, the patio was poured and the supports were most likely taken out too early as there are gaps under the edges of the cement and jagged pieces around the edges. Again was promised it would be cared for, but still nothing. Still the way it was almost 2 1/2 years ago.

I love my house, but not so much the outside.

Review about: Ryland Homes Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $1400.

Preferred solution: Full refund.

I liked: Office real estate person.

I didn't like: Poor quality.

Had an Experience with Ryland Homes?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Americas Home Place - Dream House is more like a Nightmare with America's Home Place! Americas Home Place "AHP is wonderful at first. The office managed even took me out for beers and to discuss the house. All of that congeniality changed when we actually begin..." Read more Review about Ryland Homes Construction from Phoenix, Arizona Ryland Homes "Yes my house is a lemon. Ryland placed the light in my attic wrong and set my house on fire while doing warranty work. They cost my husband and I..." Read more Charles Brzezinski Construction Services - STOLE my money Charles Brzezinski Construction Services "CBCS/Charlie Brzezinski took money that I paid him, to work on other jobs. My retaining wall is still not completed and the materials have not been delivered to complete the..." Read more Ryland Homes - Termites wood left in foundation leads to termites Ryland Homes "The house was built in 2001 in Atlanta, Ga. We had wooden floor put in and lately the wood was expanding and we thought it was because of moisture. We..." Read more Metropcs - Worst Company Ever!!! Metropcs "Lies, lies and more lies! Metro PCS, or Metro POS as my family refers to the company, is a terrible excuse of a business! On June 3, 2017 I bought..." Read more Camping World - Up sold dishonest protection plan Camping World "Camping World uses Microtech Chemicals for their interior protection plan. I wrote a review on July 4th and here's the update. We paid $1200 for the interior protection plan. Microtech..." Read more Jillybugs - They are truly the best with the very BEST products.  Jillybugs "They have worked with the same factories for over 10 years and have amazing quality at prices your just not going to get ANYWHERE ELSE. With that will come wait..." Read more Beazer Homes - Extremely upset Beazer Homes "Nothing but problem after problem. Customer service has been absolutely terrible! My wife and I completed the walk thru and over half the items were never fixed including the oil..." Read more