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1.2

Do not buy a Ryland/CalAtlantic home! We purchased a pre-construction home from them in the Tampa area and have had nothing but problems!

These issues range from superficial (such as missing grout in our tile floors, streaky and dripping paint jobs, paint sticking and peeling off of all the doors, scratched mirrors and glass, crooked trim, crooked towel racks, and holes in the walls where they put up shelving and then moved it) to structural (pocket doors that are not lined up to close or lock correctly, crooked and uneven window cut outs, floor and walls in the rooms around the AC unit noticeably vibrate when the unit is running, sagging roof over the garage). After moving in, several of these issues were fixed after almost 3 months of complaining and moving higher and higher up the chain of command at Ryland/CalAtlantic. However, many of these issues are still pending. Our biggest issue has been our master bathroom shower, which I have not been able to use for almost 12 weeks not.

A few weeks after we had moved in, we noticed that each time we used the shower, the tile grout surrounding the outside of the shower would be wet. Once we finally got them to send someone to come out and look at it, we discovered that the shower wasnโ€™t sealed properly and water was leaking out under the floor tiles. They sent someone to pull up the tile and bring in fans and dehumidifiers to dry out all the wet drywall around the shower for several days. They then sent out Coastal Floors (which is the company they use for all their builds in the Tampa area) to re-tile the parts of the shower floor and wall that had been ripped out.

This company did a horrible job fixing our shower. The tiles were all uneven and crooked, they only replaced one piece of marble around the outside border of the shower so it didnโ€™t match the other piece, and they sloppily ground down the corner to make it fit together. In addition to this, the floor of the shower itself was uneven and bumpy. After further escalating the situation, someone from Ryland/CalAtlantic came out to look at the shower and agreed it did not look good.

They also discovered other areas where water had been leaking. They sent someone out again to rip out more tile and bring the fans and dehumidifiers back in for several days. Once everything was dried out, we did not hear from anyone at Ryland/CalAtlantic for several weeks, despite many calls to different people. We finally had someone contact us and set up for Coastal Floors to come back out and re-do the shower (despite our requests that a different company come out to do the tile, since Coastal Floors obviously does sloppy, careless work).

They came out (3 hours later than the time they said they would be here) and did half of the shower and were supposed to come back to finish it today. As I sit here writing this, they are 4 hours late and our calls to the supervisor have been unreturned. Many of our communications with Ryland/CalAtlantic have also gotten no response, even after several emails and phone calls. They do not keep us updated about the status of our repairs, nor do they seem concerned with resolving our issues.

We have been in our house since December and still have many of the same unresolved issues that we had when we moved in. They are obviously lacking in their ability to choose reliable, quality contractors to complete their work and in their ability to communicate with their customers and resolve issues in a timely manner.

I am extremely disappointed in the quality of my home, and will be discouraging everyone I know to not purchase a Ryland/CalAtlantic home.

Reason of review: Many of these issues! I cannot check more than one!.

Location: Tampa, Florida

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Abena Gkb

I bought a pre construction home and my master bathroom shower walls was not waterproof. Now I have mold and have to pay now $4000.00 to fix Ryland's mistakes on POOR, negligence from builder.

Guest

What is wrong with this country when a City lets all the Things done wrong in building codes Pass?As i asked!And the response was this(we hire a company to check the work being done)

What does this mean?

The builder can hire unskilled Subcontractors,meaning that the Subs don't have to pass a state exam . I don't know if you can sleep at night!But i can't because you CalAtlantic did a Judas on me.

And you don't know how much you have hurt me,because now i have a hard time Trusting Anyone,Thanks ?

Guest

My issues started year and three months ago and have not been resolved yet, other issues took many emails and phone calls, like issues with shower seem common thing with this company, every issues they took care of it took several months a issues. terrible company to deal with, even intimidating tactics used, no communication is their answer.

Guest

Do you mind if I ask who you contacted that were higher up? We seem to be having a lot of the same issues as you and not getting a response. They don't seem to consider water intrusion an emergency.

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