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1.6 Based on 54 reviews
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  • Customers like
    • Floor plan 8
    • Office real estate person 3
    • Styling 1
  • Customers don't like
    • Customer service and warranty 8
    • Quality 8
    • Support and follow up inssues 8
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Ryland Homes Customer Care Review from Chicago Ridge, Illinois
1 of 4

Well nothing has changed with the grass... I'm still waiting on my grass issue.. But as you see in the pictures... We are dealing with stagnant water in a retention pond. They sent someone out to cut the weeds down but as you see in the picture all the debris is lying on top of the water.. Water is not moving nor are they putting in a sprinkler or a fountain to get the water circulating. So my self and my neighbors cannot even go out as you see... Read more

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Urgent matter Structural issues with plan 1 sendero rmv please call asap 949.491.2273

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I bought a Ryland home 5 years back in Atlanta. Now outside wooden mold is coming out. I submitted a service request but got an email reply without a visit from Ryland that wood mold is coming out because it was not painted. (So buyer beware a Ryland home will fall apart in 5 years if it is not painted.) After several email voice mail and a warning for legal notice; finally got a rude service man name John Pytleski who was angry that why I... Read more

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RYLAND ABSOLUTELY SUCKS! We signed a contract in Nov. 2013 in Cedar Park and moved in July 2014 despite a LONG list of things that were not done/completed/correct. I have been calling and emailing for ten months—the phone number on warranty stuff rings a "funny" busy 24/7, and emails go unanswered—NOT bounced—UNANSWERED. Hey Ryland, it's 2016 and you can FWD phone calls and emails to your current manager, CalAtlantic Homes! COMPLETELY... Read more

Was this review helpful? 3 1

Defective windows/Guardian on a house built in 2006 in the Forum in Ft. Myers. Window balancers cost $200 to repair. Hard to find a company to do work.

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Multiple issues before buying with Terri in the office, during construction with both Terri and Tom and it got even worse after we owned the home. Don't believe a word these two say. You will get nothing from them. Terrible workmanship and customer service.

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Ryland Homes, I need someone in Under management me contact about this driveway cracking, I have said before this start before the year had end for the warranty. I move into this home at 6015 Quiet Night Lane, Converse, TX 78109 on about 10 or 18 May 2015, today is 18 Jul 2016. Before I get some legal advice about this issue with Ryland Homes Builder. I have spoken with SAWS they refer with back to my Builder Ryland homes. I do believe the poor... Read more

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I have to pay $300 just to sell my house

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We were approved to build a home with Ryland Homes, we were tolled to pay the down payment first in order to start building, ($8200) .. 2 weeks before closing on the house we were disqualified for the loan, my wife and my 2 kids were devastated.... The strange think we were tolled by the sales person (Cheryl) if we got disqualified for any reason, we will get a our down payment back... WE GOT NOTHING. Just be careful before you build new home... Read more

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My sales person Cal-Atlantic only told half-truths. Just said enough to pull me in, then when challenged at a later date he would say “I didn’t think I had to explain the whole thing”. It was like this pretty much through the entire process and when I talked to his boss and told her the issues, she backed him even though she knew his was misleading. I then called the corporate office and the big boss got things corrected immediately. It was a... Read more

Was this review helpful? 3 1
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