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  • Customers like
    • Floor plan3
    • Office real estate person1
    • Styling1
  • Customers don't like
    • Customer service and warranty5
    • Support and follow up inssues5
    • Horrible cusstomer service5

  • 1 day ago
  • Home Construction and Repair
  • Las Vegas, Nevada
  • House
  • 17
  • REVIEW RATING 4/5

The customer service with this company is absolutely horrible!!!!!!!! They made a huge mistake and I had to have the branch manager at the Las Vegas office called and apologized to me. If you need to call them, they will never call you back. They only call when it's convenient for them when they make a mistake they demand that it's fixed right then. This company doesn't communicate with each... Read more

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  • May 15
  • Home Construction and Repair
  • Mission Viejo, California
  • Home Construction
  • 145
  • REVIEW RATING 4/5

Nice person but very little attention to detail. Made multiple mistakes in placing option orders: 1. Requested to have a laundry sink, she forgot to mark it down!.... So NEVER got placed. Claims we never told her! 2. Ordered a bathroom countertop/backsplash base on a sample that Was NOT in anyway reflective of what they actually installed.. We had to pay the builder to remove AND replace! 3.... Read more

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  • May 04
  • Home Construction and Repair
  • Norcross, Georgia
  • Flooring
  • 464
  • REVIEW RATING 5/5
Ryland Homes - Termites wood left in foundation leads to termites
1 of 3

The house was built in 2001 in Atlanta, Ga. We had wooden floor put in and lately the wood was expanding and we thought it was because of moisture. We then proceeded to replace the wood floor but when we removed all the wooden to the foundation, the foundation had a 2x4 that was left there and rotten. Termites had already eaten through it. Probably the cause of termites inside as well. Didn't... Read more

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  • May 01
  • Landscaping and Gardening
  • Moncks Corner, South Carolina
  • Lawn
  • 158
  • REVIEW RATING 4/5

Dead lawn. I purchased a new house 7 months ago. It was a show house that was 90% complete with only minor interior work left. However the lawn was over 30% dead. The site manager said it would be rework. It's spring now and we have a new manager who doesn't now what was said and is pulling out all of the fine print. If I knew it would be like this I would have made them fix it before close or... Read more

Was this review helpful? 1 0

NEVER WOULD BUY FROM RYLAND HOME!!!!!!!; read your reviews people. Terrible CUSTOMER SERVICE at the model home at the location in Baltimore, md in HARTFORD COUNTY watch out for the white bald guy. Add comment

  • Apr 17
  • Home Construction and Repair
  • Alpharetta, Georgia
  • Home Construction
  • 262
  • REVIEW RATING 5/5

I purchased my Ryland Home "Built for Life" on my contract in 1986, first problem all lines in garage frozen finally fixed 3 weeks, pool of water on kitchen floor and ceiling shower drain in wrong, final fixed 30 days, front door frame falling off fixed wood floor coming up cut hole where stairs was, ant and bug problem and it had a McDonalds buffet lunch party 7 bags with old food in it behind... Read more

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Front Shingles Were Dye To Match THE Rest Of THE House Now SHOWS Three Different Color Shingle On roof Add comment

  • Mar 09
  • Home Construction and Repair
  • Johns Island, South Carolina
  • Fixer Upper Home
  • 1112
  • REVIEW RATING 5/5

I would stay clear of Ryland homes. The workmanship is awful. If you like your baseboards to have been sanded and then painted with all the dust particles on them. Then you're in luck because every baseboard they painted was covered with sanding particles without even being wiped down before painting. Also I have had hundreds yes you read that right hundreds of nail pops. Oh and by the way... Read more

Was this review helpful? 6 0

  • Mar 07
  • Home Construction and Repair
  • Charlotte, North Carolina
  • Staff
  • 580
  • REVIEW RATING 5/5

I had the displeasure of dealing with one of the most arrogant sales representatives I have ever encountered in my life. One would assume that if you were buying a new home that the representative from the home builder would try to be helpful and treat you accordingly since I am directly or indirectly paying your wages. If you want to be disrespected or treated like you are dumb then go see... Read more

Was this review helpful? 4 1

  • Mar 06
  • Home Construction and Repair
  • Charlotte, North Carolina
  • Staff
  • 374
  • REVIEW RATING 5/5

Desiree Trotter in the Huck's Landing Development in Charlotte, NC is a self-centered obnoxious *** that misleads and lies to your face. She has no business selling something as important as someone's home. She is incompetent and will misguide a buyer and lie about any and everything just to make a sale. She is an awful person not only professionally but personally as well and is condescending... Read more

Was this review helpful? 6 1

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